Privacy Policy

1. Scope

This Privacy Policy applies to personal information we collect:

• through our website and online services;
• when you create an account or interact with the Services;
• when you request a demo, contact us, subscribe to updates, or communicate with us;
• from customers, prospects, vendors, and business partners;
• through cookies and similar technologies.

This Privacy Policy does not apply to third-party websites, services, or integrations that we do not control.

2. Information We Collect

We may collect the following categories of information:

A. Information you provide directly

• name, company, title, email address, phone number, mailing address;
• account credentials and profile information;
• billing and transaction details;
• communications, support requests, and survey responses;
• information submitted through forms, demos, onboarding, or customer support interactions.

B. Information collected automatically

• IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, clicks, access times, and usage patterns;
• log data, telemetry, diagnostics, and security event information;
• cookie, pixel, local storage, and similar technology data.

C. Information from third parties

• identity and authentication providers;
• analytics providers;
• payment processors;
• customer-authorized integrations;
• public sources or business information providers.

3. How We Use Information

We may use personal information to:

• provide, operate, maintain, and improve the Services;
• create and administer accounts;
• authenticate users and secure the Services;
• provide customer support and respond to inquiries;
• process transactions and send service-related communications;
• personalize user experience and analyze performance;
• monitor usage, troubleshoot issues, and detect abuse, fraud, or security incidents;
• comply with legal obligations and enforce agreements;
• market our Services where permitted by law, including sending newsletters or promotional messages subject to applicable consent requirements.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

• performance of a contract;
• legitimate interests, including operating, securing, and improving the Services;
• compliance with legal obligations;
• consent, where required.

5. How We Disclose Information

We may disclose personal information to:

• service providers and subprocessors that help us host, support, secure, analyze, or operate the Services;
• payment processors and financial institutions;
• professional advisors such as lawyers, auditors, insurers, and consultants;
• government authorities, regulators, law enforcement, or courts where required by law or to protect rights, security, or property;
• parties to a corporate transaction such as a merger, acquisition, financing, or asset sale;
• other parties with your direction or consent.

We do not sell personal information for monetary consideration. We do not share personal information for cross-context behavioral advertising except as permitted by applicable law.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs, and similar technologies to remember preferences, maintain sessions, understand traffic patterns, improve functionality, and deliver relevant content. You can control cookies through your browser settings, although disabling certain cookies may limit some features of the Services.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or de-identify it.

8. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. For more detail, see our Security page. No security measure is perfect, and we cannot guarantee the absolute security of your information.

9. International Transfers

If personal information is transferred across borders, we take reasonable steps designed to ensure that appropriate safeguards are in place, consistent with applicable data protection laws.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• know what personal information we collect, use, or disclose;
• request access to or a copy of personal information;
• request correction of inaccurate information;
• request deletion of personal information, subject to exceptions;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• appeal certain privacy decisions, where required by law.

To exercise applicable rights, contact us at contact@rate360.io. We may need to verify your identity before processing certain requests.

11. U.S. State Privacy Disclosures

If you are a resident of a U.S. state that provides privacy rights, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, or other states with applicable privacy legislation, you may have additional rights regarding your personal information. Where required, we will provide additional notices regarding categories of personal information collected, purposes of use, categories of disclosures, and other required disclosures upon request.

12. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take steps to delete it.

13. Marketing Communications

You may opt out of non-essential marketing emails by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing messages, we may still send you service-related communications.

14. Third-Party Analytics and Integrations

We may use third-party analytics and service providers to understand usage and improve the Services. Where you connect third-party integrations to the Services, information may be shared with those third parties as authorized by you. We encourage you to review the privacy practices of any third-party service you connect.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date and post the updated policy on this page. Material changes will be communicated through the Services or by other means as appropriate. Your continued use of the Services after an update constitutes acceptance of the revised policy.

16. Contact Us

For privacy questions or requests, contact: